Concurrent Systems Incorporated Limited
Securing your investment in Design

Customer Support Services for PTC Creo Suite and DesignDataManager

CSI Product Support

CSI recognises that the success of your business depends not only on the strength of your software, but also on superior and timely service and support.

We provide you with a maintenance support system that enables you and your business to reach further, ensure maximum return on investment and offer you a personalised service that you would expect from a real time support network. Providing both online and telephone logging facilities, all of our customers receive a fast and efficient service, ensuring that down time is down is kept to a minimum. In addition, our PTC customers have 24 hour access to the Team, Tools & Technology of PTC; the industry’s most knowledgeable CAD and PLM software experts.

To support your organisation’s current and future challenges, CSI are constantly innovating! We research the software support market to incorporate the latest advances into our business process. We listen to customer feedback at every opportunity to further strengthen our best practices.

Great products are just the beginning

CSI offer unlimited telephone support during office hours to ensure that your query is dealt with efficiently CSI operate a support call logging and tracking system. Your call will be logged and a log number issued immediately. First contact will be made within 2 hours. PTC (CoCreate) Customers have access to 24x7 web support tools, Escalation Plan and Discounts from PTC via Gold Loyalty Program.  

Remote Desktop Diagnostics
CSI can access your desktop using the remote assistance tool Netviewer, and provide you with a step by step solution. Trained, knowledgable engineers will provide you with real time solutions to your support question, and will take you through the response in a logical format, ensuring that your fix has been taken through a logical process resulting in a closed call. 

Key benefits of support cover:

  • Well engineered, comprehensive set of support programs 
  • Immediate and simplified access to our engineers
  • Consistent and reliable support processes 
  • Rapid turnaround on critical issues and delivery of fixes
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